WhatsApp Booking Bot
Turn WhatsApp chats into confirmed bookings
Your passengers already message you on WhatsApp. Ridedesk turns those chats into structured bookings on your dispatch board — pickup, dropoff, time and passenger details captured without retyping.
- Passengers book where they already chat
- Every conversation becomes a structured booking
- Automatic confirmations keep passengers informed
No credit card required · Cancel anytime
From chat message to dispatched ride
Bookings from a chat message
Passengers send their pickup, destination and time in plain language. The conversation is captured as a structured booking — no forms, no apps for the passenger.
Automatic confirmations
Once a booking is confirmed, the passenger gets the details back in the same chat — pickup time, vehicle class and fare — so nobody wonders if the message landed.
Status updates in the thread
Driver assigned, on the way, arrived — passengers see the ride progress in the same WhatsApp conversation instead of calling your dispatcher.
One board for every channel
WhatsApp bookings land on the same dispatch board as phone calls and widget reservations. Your drivers never know — or care — where the job came from.
Human takeover anytime
Complex itinerary or VIP client? Your dispatcher steps into the conversation and finishes the booking manually with full context.
Inbox inquiries in the back office
The Ridedesk admin inbox already centralises your incoming messages, so every inquiry — email or chat — gets an answer.
How it works
Passenger messages you
They send pickup, destination and time in their own words — like they've always done.
Booking is captured
The details become a structured booking with passenger contact, ready for dispatch.
You dispatch as normal
Assign a driver from the board; confirmations and updates flow back to the passenger automatically.
Frequently asked questions
Ready to run a tighter operation?
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